Refund policy

Return and refund policy

We accept return requests made within 30 days after delivery.

Eligibility

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

To request a return, use our Contact page and include your order number and reason for the request. Do not send an item back before receiving approval and return instructions. Returns sent without prior approval may not be accepted. The approved return address will be provided with the return instructions.

Return shipping

For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable. If an item is defective, damaged, or incorrect, we will cover the reasonable return or replacement cost after reviewing the issue.

Damaged, defective, or incorrect items

Please inspect your order after delivery. Contact us within 7 days if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can review the issue.

Non-returnable items

Used items, items returned without their original packaging, gift cards, and items marked final sale cannot be returned except where required by law. Contact us before purchasing if you have questions about whether an item can be returned.

Exchanges

We do not offer direct exchanges. After an approved return, place a new order for the replacement item.

Refunds

We will notify you after we receive and inspect an approved return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If 15 business days have passed since we approved your refund, please contact us through our Contact page.